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My Account has a New Look

Welcome to the new DeKalb County Water Service customer portal!

**New Account Numbers**

DeKalb County has migrated its billing system to a new platform.
Due to this migration, all customers have been assigned a new account number.
To receive your new account number before your next statement, please email
dekalbwaterservice@dekalbcountyga.gov or call 404-378-4475, and press 1.
For Commercial Sanitation customers, please email
commercialservice@dekalbcountyga.gov or call 404-294-2900.

My Account Login

Sign Up

Creating a User Name gives you access to your account details and some great tools including:

  • - View and Pay your bills online
  • - View Smart Meter consumption data
  • - Review your transaction and payment history
  • - Analyze and download your water usage
  • - Add multiple accounts to your web profile

Before you get started, please have your most recent bill handy to complete the registration form.

Are you a new customer?

Fill out our online Application for New Service